Complaint

 

It's unpleasant, but sometimes it happens and of course we will help you with that. In the event of a defect in the goods, please first write to us in the e-mail what the defect is, preferably accompanied by a photograph of the defect. Our employee will then contact you immediately with a proposed solution. We have a lot of spare parts in stock and sometimes we manage to resolve complaints easily and quickly. If something needs to be repaired, we prefer to take our handbags for repair directly to the manufacturers in Italy, where we travel regularly. The repair thus takes a little longer, but is of the highest quality.

If it is necessary to send the handbag to us for repair, the address is: Novakabelka, s.r.o. Litevská 1174/8, 100 00 Prague 10. Or you can also bring it in person to our Leather of Italy store, Panská 8, Prague 1.